Resolve issues before they arise using sentiment analysis by judging the frustration level of users on customer service calls and chats. AI further provides suggestions on when and whom to escalate an issue
Ticket classification – Route customer queries correctly for faster resolutions and reduced need for call backs
24 hour availability of AI based customer support services
AI based search of the knowledge base to enable customer service agents find the right answers quickly
Product recommendations based on predictive insights regarding customer behaviour
